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Order Status

Looking for an update on a specific order?  We are here to help.  Please call our customer support team at 828-641-9560 or submit a support ticket: Ticket Submission Form.

Order Completed

When your order status changes from “processing” to “completed” that means some or all of your order has shipped. Please note, orders will ship with available product. Orders containing products that are out of stock or not immediately available for shipment will ship as partial shipments.

Order Cancellation

You can submit a cancellation request by selecting “Orders”, then “Request Cancellation”. Please note, this is specifically a request to receive cancellation – it does not confirm or complete cancellation. To ensure your order is cancelled in a timely manner, please call our customer support team.

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Reed Mann

Design Engineer
Name: Reed Mann
Position: Design Engineer
Year started: 2022
Best part of being a part of the Cane Creek family:  It’s very refreshing to work for a small, tight-knit company where we all share the same passions and to develop new products that make cycling better for everyone.
What you’ll find me doing on the weekends: Obviously riding bikes, but also wrenching on bikes or cars, exploring the mountains, and watching F1 races.
How I got here (at Cane Creek): Feeling pretty unfulfilled with a corporate engineering job, I happened to see that Cane Creek was hiring. I jumped at the opportunity to get my hands dirty working on the latest bike tech and was fortunate enough to be offered the position.