employment

Job Description – Product Coordinator 

Reports to:  Brand Manager   

Position Summary:

The Product Coordinator is responsible for maintaining an active awareness across all cycling industry trends, aiding in the creation of marketing collateral, managing current products’ sales performance and new product costing targets and specifications to meet Cane Creek’s goals for product success. He/she will work closely with the Brand Manager to identify and implement the necessary steps to bring new product to market inclusive of process lead-times and deadlines. This position will work closely with Engineering, Purchasing, Sales, and Marketing to ensure optimal understanding and support of product technology, features, and benefits. 

 Responsibilities Include:   

• Work with the Brand Manager to determine appropriate product specifications to exceed rider expectations, achieve market competitiveness, and ensure financial performance. 
• Product brief maintenance, Part number configuration and description support 
• Responsible for the completion of all necessary product logistics (Packaging/Instruction Manuals/Graphics/etc)
• Responsible for pricing and costing models – ensuring that Cane Creek’s profit margins per product meets or exceeds our requirements for Cane Creek’s success. 
• Monthly deep dive on current product performance, determining actions and required product changes based on internal and external analysis. 
• Work closely with Engineering to achieve ideal product function and form and be aligned with their timelines.
• Ensure that research and analysis on competition, trends, sales, etc. is completed in relation to all product lines. 
• Maintain healthy relationships with quality industry contacts; focus on clear and concise communications, and foster a professional demeanor in all dealings with these contacts.

Minimum Qualifications:

• Must be a cycling enthusiast – Preferably in the drop bar segment (Road, Gravel, Cyclocross, etc) 
• Experience and understanding of the bicycle industry.
• Detail oriented with a disciplined, focused, and results oriented mentality. 
• Must have tremendous attention-to-detail and be very timeline/deadline oriented.
• Strong project management and organizational skills. 
• Solid judgment along with decision making skills. 
• Should have a neutral disposition and get along well with a variety of people.
• Bachelor’s Degree

Job Description – Suspension Technician

Reports to:  Suspension Manager   

Position Summary:

The Suspension Technician is responsible for the assembly process of Cane Creek suspension products. He/she will organize and execute the assembly of suspension products in the suspension assembly areas. The Suspension Technician is responsible for build and quality related procedures and will execute quality checks on said procedures. 

 Responsibilities Include:   

• Follow detailed assembly instructions, processes and procedures.
• Assemble various products in the suspension areas; focusing on quality. 
• Comply with policies, guidelines, and regulatory requirements per the company.
• Report problems with quality, processes, equipment and materials to Production Supervisor.
• Maintain a clean and organized work area to facilitate manufacturing functions.
• Attending informational meetings and trainings as necessary.
• Document actions by completing production and quality forms.
• Perform quality and procedure checks on a regular basis. Perform QC checks every on 30 minute cycles.
• Perform first article and bill of materials (BOM) checks for any builds starting. 
• Input information into the ERP system, putting completed shocks and parts away as needed.
• Troubleshoot problems with suspension products, work to find solutions to problems and provide training on those solutions.
• Review production schedule to determine available parts for build orders.
• Responsible for tracking disposables, wear items, and tools.
• Process and sort Return Authorizations (RA’s) for the suspension rework team.
• Responsible for clearly communicating production needs to supervisor and related department leads.
• Other duties as assigned.
• Contribute to team effort by accomplishing related results as needed.

Minimum Qualifications:

• Ability to read and comprehend procedures written in English.
• Knowledge with suspension products and systems.
• Experience in a manufacturing facility is preferred.
• Ability to stand for long periods of time.
• A focus on quality and safety.
• Good judgment and decision making skills.
• Results/goal driven personality.
• Ability to positively communicate well with others.
• A love of cycling and industry knowledge is preferred

Manufacturing Quality Engineer

Reports to:  Director of Project Management

Position Summary:

The Manufacturing Quality Engineer is responsible for developing, implementing, and improving quality and manufacturing processes in Cane Creek’s operations.  The Manufacturing Quality Engineer will continually seek opportunities to increase the efficiency of manufacturing operations and processes and will be responsible for supporting all operational related needs. He/she is responsible for the engineering support of all technical engineering projects and ensuring that Cane Creek products continue to set and advance the industry standards and benchmarks. The Manufacturing Quality Engineer is responsible for managing and continuously improving the quality program.

 Responsibilities Include:   

• Oversee incoming parts inspection
• Develop, maintain, and enforce quality standards for all vendors
• Collaborate with Supply Chain on vendor report cards
• Develop/design in-house production tools/fixtures
• Address and mitigate any internal quality issues and any external quality issues involving vendors and customer concerns.
• Establish quality “behavior/procedure” standards for in-house production
• Determine and implement techniques to improve in-house operations (not just production but shipping, receiving, warehouse too) effectiveness and efficiency
• Design and lead quality improvement initiatives
• Develop, validate and implement design or process improvements to existing products for performance and reliability improvements
• Ensure quality is baked into new product development – Quality Assurance
• Ensure design engineers are the last resort for addressing production and quality issues
• Collaborate with design engineers to design lab tests that ensure optimal quality
• Works with engineering in creation of service documents used in the field to troubleshoot common issues
• Determine, mine, and present quality metrics for vendors and incoming parts on a monthly basis
• Work with engineering to determine quality requirements and inspection procedures both in Taiwan and in house for new products. This should include inventory of gauges, mating parts, etc needed both in house and at the vendor
• Responsible for maintaining R&D and quality inspection equipment
• Serve as a technical resource to other departments
• Performing other duties as assigned

Minimum Qualifications:

A four year degree is preferred but candidates with a proven track record will be considered. The successful candidate should be familiar with Lean Manufacturing methods and be able to utilize lean tools to perform continuous improvement programs. Job roles include but are not limited to dealing with complexity, communication, leadership, and supervision. A broad understanding of cycle times, time studies, Standard Operating Procedures (SOP’s), process control and internal corrective action is beneficial. The Manufacturing Quality Engineer must be a self-starter willing to wear many hats and able to excel in a low-structure, highly dynamic work environment.

• Excellent problem-solving skills
• 3-5 years of experience in a manufacturing, quality or process improvement role
• Ability to identify risk or areas for improvement and independently implement corrective action
• Excellent mechanical aptitude
• Excellent organizational skills
• Strive for improvement
• Extreme proficiency in MS Office, Google Apps, Solidworks
• Experience with ERP systems

Job Description – Rider Engagement Representative 

Reports to:  Director of Rider Engagement 

Position Summary:

The Rider Engagement Representative will be involved in all sales, customer care, product service, public relations, and technical services. He/she will be responsible for the implementation of new and ongoing sales and marketing programs. The Rider Engagement Representative will partner with key stakeholders in the organization to implement effective sales & marketing programs and drive dynamic growth within Cane Creek Cycling Components. The tasks will vary according to need and, therefore, will be diverse and assigned according to skill-level.

Key Tasks and Responsibilities:

• Receive & manage incoming phone calls and emails.
• Open & maintain customer accounts by recording account information and updates.
• Learn and maintain technical knowledge on Cane Creek products and components
• Attract potential customers by answering product and service questions; suggesting information about other products and services; providing product, promotion, and pricing information.
• Maintain customer & warranty databases by inputting data & updates.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Coordinate and track customer requests and qualified leads and perform business development tasks using CRM.
• Assist with and occasionally travel to tradeshows, product launches and other sales/company events.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.

• Responsible for maintaining a working relationship with all service centers and providing support. Responding to any inquiries and working to find a solution for any issues or concerns; validate and process claims, solicit and process orders, and oversight for on-going training and education.
• Work with Engineering regarding failures, concerns, changes, etc. to products and communicate that information to service centers.
• Provide support as needed with technical documents and production graphics. Including but not limited to: instruction manuals, service/tech bulletins, production graphic files, event space layout, and packaging design.

Minimum Qualifications:

• College Degree preferred but not required
• Demonstrated success in relevant prior work experience
• Effective interpersonal and communication skills
• Effective problem solving skills
• Customer Focus
• High energy team player with strong social skills
• A love of cycling and industry knowledge is preferred