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CUSTOMER SUPPORT

Need Help?

Call our Internal Sales Group in Western North Carolina, view the resources provided below, or submit a support ticket.

Call Our Customer Support Team

Phone: 828-641-9560

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Submit a Support Ticket

Contact us: Ticket Submission Form

Monday – Friday: 10:00 am – 4:30 pm EST
Saturday – Sunday: Closed

Product inquiry? You may need this information ready:

  • Shock measurements (For example: Eye to eye length)
  • Headset spec (Including head tube diameter and headset measurements. This article for help.)
  • Seatpost diameter
  • Bike spec (For example: Make, Model & Year)

Visit Our Support Center

Support Center

Most Viewed Support Topics

  1. How do I tune my shock?

  2. Everything You Need to Know About Headsets

  3. Standardized Headset Identification System (SHIS)

  4. What spring rate do I need for my rear shock and fork?

  5. How and when to use Shim Spacers for headsets

  6. Do you have a Headset that fits my bike?
Full Knowledge Base

Additional Resources

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Policy Information

Warranty

Warranty Information
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828-641-9560

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355 Cane Creek Rd
Fletcher, NC 28732

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Reed Mann

Design Engineer
Name: Reed Mann
Position: Design Engineer
Year started: 2022
Best part of being a part of the Cane Creek family:  It’s very refreshing to work for a small, tight-knit company where we all share the same passions and to develop new products that make cycling better for everyone.
What you’ll find me doing on the weekends: Obviously riding bikes, but also wrenching on bikes or cars, exploring the mountains, and watching F1 races.
How I got here (at Cane Creek): Feeling pretty unfulfilled with a corporate engineering job, I happened to see that Cane Creek was hiring. I jumped at the opportunity to get my hands dirty working on the latest bike tech and was fortunate enough to be offered the position.