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CUSTOMER SUPPORT

Need Help?

Call our Internal Sales Group in Western North Carolina, view the resources provided below, or use our customer support chat feature (yellow chat icon in the bottom right).

Customer Support Live Chat

Our customer support live chat is  during our business hours however our automated chat feature and self-service FAQ are always available.

Click the yellow chat icon in the bottom right to get started!

Please note: If you have a question regarding fitment for a specific bike model, check with the manufacturers website or call our customer support line during business hours to speak with a representative.

Submit a Support Ticket

Contact us: Ticket Submission Form

Monday – Friday: 10:00 am – 4:30 pm EST
Saturday – Sunday: Closed

Product inquiry? You may need this information ready:

  • Shock measurements (For example: Eye to eye length)
  • Headset spec (Including head tube diameter and headset measurements. This article for help.)
  • Seatpost diameter
  • Bike spec (For example: Make, Model & Year)

Visit Our Support Center

Support Center

Most Viewed Support Topics

  1. How do I tune my shock?

  2. Everything You Need to Know About Headsets

  3. Standardized Headset Identification System (SHIS)

  4. What spring rate do I need for my rear shock and fork?

  5. How and when to use Shim Spacers for headsets

  6. Do you have a Headset that fits my bike?
Full Knowledge Base

Additional Resources

Search FAQ's

Cane Creek Policies

Policy Information

Warranty

Warranty Information
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828-641-9560
355 Cane Creek Rd
Fletcher, NC 28732

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Customer Support

Cane Creek Policies

Employment

Bicycle Friendly Business

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Saturday – Sunday: Closed

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Reed Mann

Design Engineer
Name: Reed Mann
Position: Design Engineer
Year started: 2022
Best part of being a part of the Cane Creek family:  It’s very refreshing to work for a small, tight-knit company where we all share the same passions and to develop new products that make cycling better for everyone.
What you’ll find me doing on the weekends: Obviously riding bikes, but also wrenching on bikes or cars, exploring the mountains, and watching F1 races.
How I got here (at Cane Creek): Feeling pretty unfulfilled with a corporate engineering job, I happened to see that Cane Creek was hiring. I jumped at the opportunity to get my hands dirty working on the latest bike tech and was fortunate enough to be offered the position.