Cane Creek Cycling not only supports a network of Certified Service Centers globally, but also provides Factory Direct Service.  For all information concerning the service or warranty of your Cane Creek Cycling Component please submit a ticket.

We have been standing behind our products since our company was established here in North Carolina in 1975, first as Dia-Compe, then starting in 1996 as Cane Creek Cycling Components. While no product is perfect, it is very important to us to uphold our hard-earned reputation for innovation and quality. In the event that you experience a problem with a Cane Creek product due to a suspected defect in materials or workmanship, please contact us or our representative in your country promptly. If Cane Creek determines that the reported problem was in fact caused by a defect in materials or workmanship, the affected product will be repaired or replaced, by a comparable model, at Cane Creek’s sole option.  Neglect, lack of maintenance, use beyond what the product was designed for, or modification to the product can void the warranty. The product warranty applies to the original owner.

We are proud to offer a 100% lifetime guarantee on all 110 series headsets and Hellbender 110 bottom brackets – including bearings – purchased after August 28, 2019. If, for any reason, a customer is dissatisfied with their 110 series cups or bearings we will provide them with new product.   

If your Cane Creek Cycling product is damaged in a crash or accident within the product warranty period, Cane Creek may offer a discounted replacement to the original purchaser. Please fill out the Product Support Form detailing the events that occurred, and your case will be reviewed. If deemed eligible, you will be contacted with pricing for the same or comparable product. The Original product will need to be returned to Cane Creek, original owner will be responsible for shipping charges on return and replacement product.