MAILING ADDRESS:
355 Cane Creek Road
Fletcher, NC 28732 USA
WARRANTY AND PRODUCT SERVICES:
Cane Creek Cycling not only supports a network of Certified Service Centers globally, but also provides Factory Direct Service. For all information concerning the service or warranty of your Cane Creek Cycling Component please submit a ticket.
If you experience a failure of a Cane Creek product due to a suspected defect in materials or workmanship or experience any damage to your frame or other components as a result of a suspected defect in materials or workmanship of a Cane Creek product, contact Cane Creek before contacting other manufacturers or retailers and before replacing any affected components. If Cane Creek determines that any failure or damage was in fact caused by a defect in materials or workmanship, affected products or components will be replaced with a comparable model. This warranty is void if a replacement component from another manufacturer or retailer is utilized in place of a Cane Creek component.
HEADSET WARRANTY
110-SERIES
Cane Creek Cycling Components is proud to announce a 100% lifetime guarantee on all 110 series headsets – including bearings – purchased after August 28, 2019. If, for any reason, a customer needs to replace their 110 headset cups or bearings we will provide them with new product, upfront, with no questions asked and no requirement of proof of purchase.
Our 100% guarantee is hassle free. In order to best support our customers, Cane Creek will provide entirely new product upfront, keeping you on your bike as long as possible.
In order to take advantage of the unconditional guarantee all you need to do is bring your bike to your nearest Cane Creek dealer or email Cane Creek at service@canecreek.com.
AER, ANGLESET, 40, 10, 5, AND AHEADSET® HEADSETS
Cane Creek warrants its headsets for a period of one year from the original date of purchase. Any headset that is found to be defective in materials or workmanship will be repaired or replaced at the discretion of Cane Creek. This warranty applies to the original owner only. This warranty does not cover damage or failure resulting from misuse, abuse, alteration, neglect, wear and tear, crash or impact, lack of maintenance or other conditions judged by Cane Creek to be abnormal, excessive, or improper. It is mandatory that a Return Authorization Number (RA#) be obtained by calling Cane Creek (800-234-2725) or by visiting our Cane Creek Support Center before any product is returned. Additionally, a dated Proof of Purchase must accompany the product when returned. This warranty does not include bearings which are standard wear items and should be regularly inspected and replaced according to amount of use.
SUSPENSION PRODUCTS WARRANTY
LIMITED ONE (1) YEAR WARRANTY ON SUSPENSION PRODUCTS
Subject to the limitations, terms and conditions hereof, Cane Creek warrants, to the original retail owner of each new Cane Creek suspension product, that the Cane Creek suspension product, when new, is free from defects in materials and workmanship. This warranty expires one (1) year from the date of the original Cane Creek suspension product retail purchase from an authorized Cane Creek dealer or from a Cane Creek authorized Original Equipment Manufacturer where Cane Creek suspension is included as original equipment on a purchased bike, unless otherwise dictated by requirement of law.
TERMS OF WARRANTY
This warranty is conditioned on the Cane Creek suspension product being operated under normal conditions and properly maintained as specified by Cane Creek. This warranty is only applicable to Cane Creek suspension purchased new from an authorized Cane Creek source and is made only to the original retail owner of the new Cane Creek suspension product and is not transferable to subsequent owners. This warranty is void if the Cane Creek suspension product is subjected to abuse, neglect, improper or unauthorized repair, improper or unauthorized service or maintenance, alteration, modification, accident or other abnormal, excessive, or improper use. Should it be determined, by Cane Creek in its sole and final discretion, that a Cane Creek suspension product is covered by this warranty, it will be repaired or replaced, by a comparable model, at Cane Creek’s sole option, which will be conclusive and binding.
THIS IS THE EXCLUSIVE REMEDY UNDER THIS WARRANTY. ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR PUNITIVE DAMAGES.
SEATPOST WARRANTY
Thudbuster seatposts are warranted against defects in materials or workmanship for one year from the date of purchase. This warranty applies to the original owner only. At their discretion, Cane Creek will repair or replace any defective seatpost with the same or comparable model.
This warranty is void if the seatpost is damaged as a result of abuse, alterations, modifications, improper adjustment, lack of maintenance, crashes, or other conditions judged by Cane Creek to be abnormal, excessive, or improper. It is mandatory that a Return Authorization Number (RA#) is received (by calling Cane Creek) before any return is made. Additionally, a dated Proof of Purchase must accompany the seatpost when returned.
BRAKES & LEVERS WARRANTY
Cane Creek Cycling Components warrants its bicycle products for a period of 1 year from the original date of purchase. Any product that is found to be defective in materials or workmanship will be repaired or replaced at the discretion of Cane Creek. This warranty applies to the original owner only. This warranty does not cover damage or failure resulting from misuse, abuse, alteration, neglect, wear and tear, crash or impact, lack of maintenance or other conditions judged by Cane Creek to be abnormal, excessive, or improper. It is mandatory that a Return Authorization Number (RA#) be obtained by calling Cane Creek before any product is returned. Additionally, a dated Proof of Purchase must accompany the product when returned.
eeWINGS WARRANTY
Subject to the limitations, terms and conditions here of, Cane Creek warrants, to the original retail owner of each new Cane Creek eeWings, that the Cane Creek eeWings, when new, is free from defects in materials and workmanship. This warranty expires ten (10) years from the date of the original Cane Creek eeWings retail purchase from an authorized Cane Creek dealer or from a Cane Creek authorized original equipment manufacturer where Cane Creek eeWings is included as original equipment on a purchased bike, unless otherwise dictated by requirement of law.
BOTTOM BRACKET WARRANTY
Cane Creek warrants its bottom brackets for a period of one year from the original date of purchase. Any bottom bracket that is found to be defective in materials or workmanship will be repaired or replaced at the discretion of Cane Creek. This warranty applies to the original owner only. This warranty does not cover damage or failure resulting from misuse, abuse, alteration, neglect, wear and tear, crash or impact, lack of maintenance or other conditions judged by Cane Creek to be abnormal, excessive, or improper. It is mandatory that a Return Authorization Number (RA#) be obtained by calling Cane Creek (800-234-2725) or by visiting our Cane Creek Support Center before any product is returned. Additionally, a dated Proof of Purchase must accompany the product when returned.
CONTACT POINTS WARRANTY
Cane Creek warrants its contact point products for a period of one year from the original date of purchase. Any product that is found to be defective in materials or workmanship will be repaired or replaced at the discretion of Cane Creek. This warranty applies to the original owner only. This warranty does not cover damage or failure resulting from misuse, abuse, alteration, neglect, wear and tear, crash or impact, lack of maintenance or other conditions judged by Cane Creek to be abnormal, excessive, or improper. It is mandatory that a Return Authorization Number (RA#) be obtained by calling Cane Creek before any product is returned. Additionally, a dated Proof of Purchase must accompany the product when returned.