Notice: We are currently experiencing a high volume of support emails & phone calls, our team is working to catch up as quickly as possible.

FACTORY DIRECT SERVICE

MAINTENANCE

FACTORY DIRECT SERVICE

Did you know that your shock needs service every 100 hours of riding time (or annually) to stay in top performance shape? Cane Creek shocks are designed for long-term durability, and regular maintenance will ensure a long service life! If you ride in extreme weather conditions, the service intervals should be more frequent.

In addition to ourĀ Certified Service Centers worldwide, we are pleased to offer factory-direct Service to all of our customers and dealers. Our aim is to provide you with unequaled attention, service, and quality.

Fill out this form to set up your appointment:

Factory Direct Service includes:

Complete tear down, cleaning, and rebuild of fork/shock
Installation of all new seals and of any running changes and updated parts since the shock was built
Oil change, vacuum-fill, and nitrogen recharge

CurrentĀ service turnaround time is approximately 5-7 business days for forks & shocks. Ā Estimates are based upon arrival in Fletcher and once payment method is confirmed. Please consider reaching out to one of our Certified Service CentersĀ depending on your location for shorter shipping lead times or potential service turnarounds.

Ā 

All items:

+ return shipping

*Please note we no longer offer service onĀ Cloud9, AD seriesĀ or originalĀ DBCoilĀ andĀ DBAirĀ (those without a Climb Switch). Seal kits for the Cloud 9 and AD 5 shocks can still be purchasedĀ here. For service on your original DBCoil or DBAir, please contact on of ourĀ Authorized Service Centers.

In addition, we currently offer the following upgrades that you can add to your service:

IL Climb Switch w/ Integrated Tool: Retrofit your older model IL shock with the new CS lever that has an integrated 3mm tool for quick access for trail side rebound and compression adjustments. Cost $34 additional

Black Damper Tube: Update the look with a new black outer damper tube below the cylinder head. Available for DB Air-CS shocks with grey damper tube. Cost $35 additional

VALT spring: Receive 15% off the pricing of a new lightweight VALT spring when purchased with a service.

Hardware: Need to refresh your hardware? Moving your shock to a new frame? Receive 15% off hardware when purchased with a service.

Upgrade original HELM damper to new MKII damper: New compression & midvalve circuit for increase support & control, SKF low friction oil seal head cartridge, and easier to turn HSC adjuster. Click here for more information. Cost detailed above.

Fill out the form below to set up your appointment!

Please keep an eye on your Spam folder for a response to your form request.

For shock and fork warranty concerns in the US only, please complete the form below. For all other warranty concerns, please contact us through our Support Center.

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Reed Mann

Design Engineer
Name: Reed Mann
Position: Design Engineer
Year started: 2022
Best part of being a part of the Cane Creek family: Ā It’s very refreshing to work for a small, tight-knit company where we all share the same passions and to develop new products that make cycling better for everyone.
What youā€™ll find me doing on the weekends: Obviously riding bikes, but also wrenching on bikes or cars, exploring the mountains, and watching F1 races.
How I got here (at Cane Creek): Feeling pretty unfulfilled with a corporateĀ engineering job, I happened to see that Cane Creek was hiring. I jumped at the opportunity to get my hands dirty working on the latest bike tech and was fortunate enough to be offered the position.