FACTORY DIRECT SERVICE
Did you know that your shock needs service every 100 hours of riding time (or annually) to stay in top performance shape? Cane Creek shocks are designed for long-term durability, and regular maintenance will ensure a long service life! If you ride in extreme weather conditions, the service intervals should be more frequent.
In addition to our Certified Service Centers worldwide, we are pleased to offer factory-direct Service to all of our customers and dealers. Our aim is to provide you with unequaled attention, service, and quality.
Factory Direct Service includes:
Complete tear down, cleaning, and rebuild of fork/shock
Installation of all new seals and of any running changes and updated parts since the shock was built
Oil change, vacuum-fill, and nitrogen recharge
Current service turnaround time is approximately 20 business days.
DB Factory Service Rates:
- DB INLINE, DB C-Quent, and DB AIR [IL]: $160 USD
- DB Inline to DB Air [IL] conversion: $225 USD
- DB COIL [IL]: $150 USD
- DB AIR and DB AIR-CS: $195 USD
- DB COIL and DB COIL-CS: $185 USD
- Helm Air 27.5/29: $185 USD
- Helm Coil 27.5/29: $175 USD
+ return shipping
*Please note we no longer offer service on Cloud9 or AD series shocks. Seal kits for the Cloud 9 and AD 5/10/12 shocks can still be purchased here.
In addition, we currently offer the following upgrades that you can add to your service:
Black Damper Tube: Update the look with a new black outer damper tube below the cylinder head. Available for DB Air and DB Air-CS shocks with grey damper tube. Cost $25 additional
VALT spring: Receive 15% off the pricing of a new lightweight VALT spring when purchased with a service.
Hardware: Need to refresh your hardware? Moving your shock to a new frame? Receive 15% off hardware when purchased with a service.
Call 800.234.2725 or contact us at our Cane Creek Support Center with any questions or fill out the form below to set up your appointment!