Notice: We are currently experiencing a high volume of support emails & phone calls, our team is working to catch up as quickly as possible.
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Notice: We are currently experiencing a high volume of support emails & phone calls, our team is working to catch up as quickly as possible.
Order Status
Looking for an update on a specific order? We are here to help. Feel free to email us HERE or call us at 828-641-9560.
Order Completed
When your order status changes from “processing” to “completed” it does not mean your order is ready to ship. It means that we have started the assembly process, or we’re packing the items to get ready to ship. Click HERE for more information.
Backordered
This means we do not currently have that item ready to ship out, but you can still order it to solidify your place in line. For a detailed shipping estimate on that particular item, contact us HERE.
Order Cancellation
Select “Orders”, then select “Request Cancellation”.
