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Order Status

Looking for an update on a specific order?  We are here to help.  Please call our customer support team at 828-641-9560 or submit a support ticket: Ticket Submission Form.

Order Completed

When your order status changes from “processing” to “completed” it does not mean your order is ready to ship. It means that we have started the assembly process, or we’re packing the items to get ready to ship.  Click HERE for more information.


This means we do not currently have that item ready to ship out, but you can still order it to solidify your place in line. For a detailed shipping estimate on that particular item, contact us HERE. Orders containing backordered products will not ship until that item is in stock.

Order Cancellation

You can submit a cancellation request by selecting “Orders”, then “Request Cancellation”. Please note, this is specifically a request to receive cancellation – it does not confirm or complete cancellation. To ensure your order is cancelled in a timely manner, please call our customer support team.

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Reed Mann

Design Engineer
Name: Reed Mann
Position: Design Engineer
Year started: 2022
Best part of being a part of the Cane Creek family:  It’s very refreshing to work for a small, tight-knit company where we all share the same passions and to develop new products that make cycling better for everyone.
What you’ll find me doing on the weekends: Obviously riding bikes, but also wrenching on bikes or cars, exploring the mountains, and watching F1 races.
How I got here (at Cane Creek): Feeling pretty unfulfilled with a corporate engineering job, I happened to see that Cane Creek was hiring. I jumped at the opportunity to get my hands dirty working on the latest bike tech and was fortunate enough to be offered the position.