Order Status

Looking for an update on a specific order?  We are here to help.  Feel free to email us HERE or call us at 828-641-9560.

Order Completed

When your order status changes from “processing” to “completed” it does not mean your order is ready to ship. It means that we have started the assembly process, or we’re packing the items to get ready to ship.  Click HERE for more information.

Backordered

This means we do not currently have that item ready to ship out, but you can still order it to solidify your place in line. For a detailed shipping estimate on that particular item, contact us HERE.

Order Cancellation

Select “Orders”, then select “Request Cancellation”.