MAINTENANCE

FACTORY DIRECT SERVICE

Factory direct service is currently limited to warranty support only.

Did you know that your shock needs service every 100 hours of riding time (or annually) to stay in top performance shape? Cane Creek shocks are designed for long-term durability, and regular maintenance will ensure a long service life! If you ride in extreme weather conditions, the service intervals should be more frequent.

In addition to our Certified Service Centers worldwide, we are pleased to offer factory-direct Service to all of our customers and dealers. Our aim is to provide you with unequaled attention, service, and quality.

Factory Direct Service Includes:

Complete tear down, cleaning, and rebuild of fork/shock
Installation of all new seals and of any running changes and updated parts since the shock was built
Oil change, vacuum-fill, and nitrogen recharge

Factory direct service is currently suspended.  We are currently only accepting warranty suspension at this time. Please reach out to one of our authorized Certified Service Centers or your local suspension service shop for service support.

Fill out the form below to set up your warranty service!

Please keep an eye on your Spam folder for a response to your form request.

All Factory Direct service comes with a 90 day guarantee against issues from new materials or workmanship as part of the service. 

For shock and fork warranty concerns in the US only, please complete the form below. For all other warranty concerns, please contact us through our Support Center.