CANE CREEK POLICIES

Cane Creek Cycling not only supports a network of Certified Service Centers globally, but also provides Factory Direct Service.  For all information concerning the service or warranty of your Cane Creek Cycling Component please submit a ticket.

We have been standing behind our products since our company was established here in North Carolina in 1975, first as Dia-Compe, then starting in 1996 as Cane Creek Cycling Components. While no product is perfect, it is very important to us to uphold our hard-earned reputation for innovation and quality. In the event that you experience a problem with a Cane Creek product due to a suspected defect in materials or workmanship, please contact us or our representative in your country promptly. If Cane Creek determines that the reported problem was in fact caused by a defect in materials or workmanship, the affected product will be repaired or replaced, by a comparable model, at Cane Creek’s sole option.  Neglect, lack of maintenance, use beyond what the product was designed for, or modification to the product can void the warranty. The product warranty applies to the original owner.

Cane Creek Cycling Components has determined that its interests and the interests of its retailers are best served through a minimum advertised price (“MAP”) policy. This MAP policy is designed to (1) protect retailer margins so that desirable pre-sales and post-sales services and infrastructure can be provided by our channel partners; and (2) support the Cane Creek Cycling Components brand as a premium offering. Although resellers remain free to establish their own prices, Cane Creek Cycling Components retains the right to, without warning, and without assuming any liability, cancel any pending orders, and deny access to any product/vendor where the customer is in violation of the pricing policies. This policy has been unilaterally adopted by Cane Creek Cycling Components.

This MAP policy covers all U.S. Cane Creek Cycling Components retailers. Although retailers remain free to establish their own resale prices, Cane Creek Cycling Components will, without assuming any liability, unilaterally determine whether a retailer has failed to adhere to this MAP policy. Cane Creek Cycling Components will not discuss any conditions of acceptance related to this MAP policy, as it is non-negotiable, and will not be altered for any retailer. Cane Creek Cycling Components neither solicits, nor will it accept, any assurance of compliance with this MAP policy. Nothing in this MAP policy or in any other contract or agreement with Cane Creek Cycling Components shall constitute an agreement between Cane Creek Cycling Components and retailer that the retailer will comply with this MAP policy.

MAP applies only to minimum advertised prices and does not apply to the price at which the products are actually sold, or to advertised prices higher than the unilateral MAP established by Cane Creek Cycling Components from time to time.

Minimum Advertised Pricing
The current product catalog and listing of products are published in the Cane Creek Cycling Components pricelist. The MAP shall not be less than the MSRP/MAP listed on the published Cane Creek Cycling Components pricelist. MSRP pricing is the set MAP pricing. The pricelist may be changed from time to time at the sole discretion of Cane Creek Cycling Components. Cane Creek Cycling Components retailers are responsible for remaining current with MAP policy, products and pricing. Any advertisement below the MAP will be a violation of the policy. MAP Policy Guidelines are applicable to all resellers. Authorized retailers advertising (internet, catalogue, billboards, television, radio, mass media, direct mail, email, etc.) any products may not advertise products at a price less than the applicable MAP, and may not advertise any discounts, rebates, credits, or similar price reduction that serves to reduce the net advertised price below MAP, whether any such reduction is expressed in terms of specific dollar amounts or more generally described as a reduction from MAP or the selling price.

Policy Violations
Cane Creek Cycling Components reserves the right to decline to make further sales to retailers who do not adhere to this MAP policy. Failure to adhere to this MAP policy shall be determined by Cane Creek Cycling Components in its sole discretion.

Policy Modifications
Cane Creek Cycling Components reserves the right at any time to modify, suspend, or discontinue the MAP policy in whole or in part or designate promotional periods during which the terms of the policy change or designate periods of time during which the policy is not applicable. Contact Information – All questions or comments regarding this MAP policy are to be directed to the policy administrator at MAP@CaneCreek.com. The policy administrator shall be solely responsible for determining whether a violation of the policy has occurred, communicating decisions to retailers regarding the policy and receiving any communication regarding this policy.

Returns are valid for up to 30 days after you receive your Cane Creek Cycling Components product. The return process may take up to 5 business days to complete so please be patient. You will only receive full credit for the item if the item has never been used, in its original packaging, and can be put back into inventory. All forks and shocks are built to order and have a limited shelf life. Therefore, all fork and shock returns are subject to a 20% re-stocking fee.

Return shipping is not included in the return process and will need to be purchased by your local shipping agency in addition to a restocking fee (if applicable). 

For any return we must generate a Return Authorization number (RA number). All returns or exchanges MUST have a valid RA Number.

To help us generate an RA number, please include ALL of the following information in your email to us:

NAME:

ORDER NUMBER:

DATE OF PURCHASE:

PRODUCT AND OR MANUFACTURER PART NUMBER:

EXPLANATION OF WHY YOU ARE RETURNING THE PRODUCT:

Please submit your return information and one of our customer service representatives will contact you with an RA Number and further shipping instructions.

We will initiate the refund once we receive and accept your return. If we accept your return, we will refund your order in full except for the shipping cost.

Please note: We do not have an exchange program. If you would like to exchange an item you purchased online, submit a return request, and place a new order for the correct item.

We do not offer any returns for any Warehouse items, sale items, or limited edition items.  Additionally, if an item was incorrectly purchased during a promotion and is being returned for a replacement, the new item may not be eligible for that same promotion.

If you received a product that you did not order, or if any incorrect item has arrived, please contact our customer service team by clicking the link below.

Cane Creek Cycling Components reserves the right to change the return policy guidelines at any time without notification.

https://canecreekhelp.freshdesk.com/support/home

PRIVACY POLICY
At CANE CREEK, we value privacy, and we believe in transparency. With these principles as our guide, we developed our Privacy Policy (“Policy”) and want all Users to know that we gather certain types of information when they visit our website, and we want all Users to know what we do with that information. If you disagree with our Privacy Policy, please do not use this website. Keep in mind that our Policy may change from time to time, but it will always be updated when you visit our website.

SCOPE
This Policy applies to data collected in connection with products and services offered by CANE CREEK or from other interactions with us where a link or other appropriate reference of incorporation to this Policy is made, as well as other services such as customer care and warranty services, customer events, or promotions and campaigns. Our products or services may also contain links to other companies’ websites and other third-party services that have privacy policies of their own. We recommend that you carefully read the privacy policies of such services. CANE CREEK is not responsible for the privacy practices or contents of any such third-party services.

DATA COLLECTED
We collect two general types of information from Users: Personal Data (such as names and e-mail addresses); and Aggregate Data (such as information about traffic patterns on this site; for example, how many users log into this site on a daily basis).

Personal Data is collected when Users provide information to CANE CREEK, for example in registering for electronic newsletters or other membership services, in answering surveys, purchasing items from the Store, registering to bid on items available at an online auction, and/or registering for contests and other promotional opportunities provided by CANE CREEK. When Users register or request information on this website, we generally need their name, e-mail address, mailing address, day phone number and credit card information (only when ordering products through our web-based store), as well as create a username and password. In addition, if Users send us personal correspondence, such
as e-mails or letters, we may collect such information into a file specific to that User. Please also see the section “Use of Cookies and Web Beacons” below.

Aggregate Data, such as which page Users access and information volunteered by Users, such as survey information and/or site registration information, is collected through various methods. In the course of using our website, we also automatically track certain information about Users. This includes the URL they just came from, which URL they go to next, what browser they are using, and their IP address. An IP address is a number that is automatically assigned to a User’s computer whenever they’re surfing the web. Web servers, the computers that “serve up” web pages, automatically identify their computer by its IP address, and when they request a page from us, our servers log your IP address. We do not link IP addresses to anything personally identifiable, so although their session will be logged, they will remain anonymous to us.

Data Obtained from Third Parties may be obtained certain companies and other publicly available sources, in accordance with applicable laws. This may include personal data such as credit information and address information updates.

COOKIES
Cookies are small files that our website may place on User’s computer or mobile device (“Device”) via User’s web browser. Cookies contain information that is transferred to User’s Device’s hard drive. Some of the cookies store information required for this website to function optimally. Other cookies help us improve the website for Users by tracking how many people visit the website, which pages they visit, and how frequently.

Some cookies are deleted at the end of each browser session. These are called “session cookies”. They allow website operators to link User’s actions during a browser session. A browser session starts when a User opens the browser window and finishes when they close the browser window. Other cookies remain on your Device for a longer period (as specified in the cookie). These are called “persistent cookies”. They are activated each time Users visit the website that created that particular cookie.

Users may block cookies by activating the setting on their browser that allows them to refuse the setting of all or some cookies. However, blocking all cookies (including essential cookies) may prevent the website from operating optimally. Unless Users have adjusted their browser setting so that it will refuse cookies, our system will issue cookies as soon Users visit our site. Turning off or deleting cookies will not prevent device identification and related data collection from occurring.

Once you have consented to our use of cookies, we shall store a cookie on your Device to remember this for next time. This will expire periodically. If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings. For further information about deleting or blocking cookies, please visit: www.aboutcookies.org 

HOW WE USE THE DATA
We use Personal Data to provide and improve our products and services, including the website, and for compliance with applicable laws. We make sure our actions are (a) necessary for the performance of a contract we have with the User; (b) in our (or a third parties’) legitimate interests such as a contract with User’s employer under which we are required to deliver products or services; (c) where Users give us their consent; or (d) for compliance with a legal obligation.

We may use User’s IP address to: (a) help diagnose problems with the website, administer and improve the Site, and measure the use of the Site; (b) identify the type of web browsers used, the pages viewed, the web sites from which a visitor found this website, and the search terms and search engines used to find this website; and (c) gather other web analytics information relating to visitors’ use and navigation of the Site. This information does not identify Users personally. On occasion we may aggregate this data with data on the pages visited by other users to track overall visitor traffic patterns and provide this aggregate information to vendors, business partners, or affiliates.

The information we obtain using standard Internet technology, such as web beacons and other similar technologies, enables us to customize the services we offer Users, to deliver targeted content and advertisements, and to measure the overall effectiveness of our online content, advertising, or programming.

We may use User’s personal information for particular activities, including, without limitation, customer service, credit card processing, processing your order, collections, marketing and research, developing and displaying content and advertising tailored to User’s interests, providing product, promotional and other information to Users, and to contact Users regarding administrative notices. We may share this information with distributors, marketing partners, and advertisers, with whom we collaborate. We must release User’s credit card information to credit card authorization service providers and associated banks to process payments for products or services purchased on this website. In addition, if we use service providers, these service providers may have access to User’s personal information to perform contractually specified services on our behalf.

We may use the information Users provide in an anonymous or aggregated format that does not identify Users personally, which might include, without limitation, to evaluate existing products, services, and systems; to assist in the development of new products or services; research; advertising; and to identify trends and changes.

We may disclose personal information in any of the following circumstances: (a) in response to a subpoena, search warrant, court order, or other legal process or request, or as may otherwise be required by law, rule, or regulation; (b) to protect and defend our rights or property or those of our affiliates or business partners, or others; or (c) as we, in our sole discretion, believe is appropriate under exigent circumstances in response to a perceived threat to the personal safety, property, or rights of any person or organization.

In addition, since our database is a business asset, in the event we are reorganized or become part of another organization, Users consent to the sale, assignment, or transfer of their personal information to a successor that acquires substantially all of our business assets, or to an affiliate, as applicable.

TRANSFERS OF YOUR PERSONAL DATA
This Site may contain links to other websites. If you visit one of these other websites, we encourage you to review the privacy policy on that website.

We may have functionality on the website that is provided, in whole or in part, by a third-party service provider. Evidence of this is usually noted by the use of a trademark not owned by CANE CREEK on or near the functionality. In that case, when Users use the functionality, they become subject to the terms of use and privacy policy of this third party in addition to the Privacy Policy and Terms of Use of our website. In some cases, Users may need to visit that party’s web site and locate the terms of use and privacy policy.

CANE CREEK website uses Google Analytics and YouTube. To find out more about how Google and YouTube use data when you use our site, please visit www.google.com/policies/privacy/partners 

DATA CONCERNING MINORS
CANE CREEK does not seek to gather any information from or engage in any transactions with persons under the legal age in their respective country. Our databases may nevertheless contain personal data of children due to the fact that it is not always possible to determine precisely the age of the User. We reserve the right to block the service from any person who is or whom we reasonably suspect of being a minor.

DATA QUALITY AND RETENTION
We take reasonable steps to keep the personal data we possess accurate and up-to-date and to delete outdated or otherwise incorrect or unnecessary Personal Data. Any errors in data will be rectified as soon as the error becomes known to CANE CREEK. If Users become aware of an error, please notify us using the Contact Us form with “Website” selected as the subject.

Certain CANE CREEK services may allow Users to manage their profile and the information in such profile. We encourage Users to access their personal data via their profile from time to time to ensure that it is accurate and current.

We store Personal Data only for a period necessary for the purpose in question or as long as required by applicable laws.

DATA SECURITY
CANE CREEK takes the security of all personally identifiable information associated with Users of this website very seriously. If we transmit User’s personal data to third parties outside the United States for storage or processing, we will take all reasonable steps to ensure that Personal Data is safeguarded and processed in accordance with applicable law.

While we strive to protect User’s Personal Data, we cannot guarantee the 100% security of information Users transmit to or from the website, by email or otherwise. Users acknowledge that: (a) there are security and privacy limitations in computer systems and on the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and CANE CREEK through the website, including personal information, cannot be guaranteed; and (c) any such information and data may be viewed or tampered with by a third party while such information or data is being used, transmitted, processed, or stored.

YOUR RIGHTS
Users may have rights under applicable laws concerning personal information CANE CREEK gathered about them, which may include the right to access their personal information, to ask CANE CREEK to delete, correct, or restrict the use of their personal information, to withdraw their consent to CANE CREEK’S use of their personal information, to ask how CANE CREEK has used their personal information, and to ask whether CANE CREEK has shared their personal information. We will honor their rights under any such laws as applicable to us or as we may agree to honor in our sole discretion. 

Users may exercise any of these applicable rights by communicating to us in English via:
Email:
brandsecurity@canecreek.com

U.S. mail:
Cane Creek Cycling Components
Attn: Data Security Officer (you will need to give this duty to someone at CC)
355 Cane Creek Road
Fletcher, NC 29732
USA

Phone:
828-641-9560

We will respond to your requests within a timeframe governed by applicable law.

COMPLAINT TO THE SUPERVISORY AUTHORITY
CANE CREEK will take all reasonable steps to gather, process and secure Data in accordance with all applicable laws. In the event Users determine that we have not sufficiently ensured the realization of their rights, Users may lodge a complaint with the local supervisory authority responsible for data protection matters.

CALIFORNIA RIGHTS
California Residents have a right, with some exceptions, to request CANE CREEK to delete their personal information and/or give them access (in-so-far as technically feasible in a portable format) to the personal information collected by CANE CREEK within the last twelve (12) months. Such deletion and/or access requests related to personal information should be sent to brandsecurity@canecreek.com. Users may also reach Us by toll free telephone at 1 (800) 585-8735. Emails requesting Data deletion or access MUST come from that specific email address associated with User’s personal information in order to verify that the request is valid. The easiest way for Users to stop receiving emails is to click ‘unsubscribe’ on the bottom of any of our emails or to change User’s account preferences.

• Cane Creek uses UPS and USPS shipping carriers for webstore order delivery. Regular Ground standard rate is offered for UPS and Priority Mail for USPS. Expedited delivery options are available upon request.
• For webstore orders, Cane Creek can deliver to anywhere in the United States, and Canada.
• If you receive an order that arrives damaged or incomplete, please contact us immediately upon delivery. Claims must be made within two business days. 
• Orders containing items on backorder will not ship until all products are in-stock.

https://canecreekhelp.freshdesk.com/support/home