Have questions about product availability or order status?  CLICK HERE

AVAILABILITY

GOOD THINGS COME

TO THOSE WHO WAIT

While our goal is always to get you your products as quickly as possible, the ongoing pandemic and unprecedented demand for cycling components is causing long lead times across the industry and Cane Creek is no exception. We have put this page together to provide you a quick reference into our expected timelines for backordered products to ship. 

Please understand that things are constantly changing and, while we will do everything we can to keep this page up to date, all timelines listed below are estimates and are subject to change.

ORDER FAQs

BACKORDERED

What does it mean when I see an item is backordered or available on backorder?

This means we do not currently have that item ready to ship out, but you can still order it to solidify your place in line. For a detailed shipping estimate on that particular item, contact us HERE.

ORDER STATUS

Where do I go to find out the status of my order I’ve already placed?

Feel free to email us HERE or call us at 828-641-9560.

ORDER COMPLETED

Why does my order say Completed but I haven’t received a tracking number?

When your order status changes from “processing” to “completed” it does not mean your order is ready to ship. It means that we have started the assembly process, or we’re packing the items to get ready to ship.

Click HERE for more information.

FORKS

Helm MKII 29: Available 2022

Helm MKII 27.5: March

*Estimated Ship Times

Man hitting berm with Cane Creek Jersey and HELM MKII Fork

SHOCKS

DBAir IL: Late April.
DBCoil IL: Late April
DB Kitsuma Air: Standard Mount shocks early May. Trunnion Mount shocks 10 business days
DB Kitsuma Coil: Standard and Trunnion Mount shocks mid May

*Estimated Ship Times

SEATPOSTS

Thudbuster ST: 27.2mm + 31.6mm aarly July
Thudbuster ST: 30.9mm early May
Thudbuster LT: All sizes mid June
eeSilk: Currently unavailable, check back for updates

*Estimated Ship Times

Thudbuster ST seatpost installed on a bike
eeWings and DB Kitsuma on a Reeb Bike

CRANKS

MTB 165mm: 3-5 business days
MTB 170 + 175mm: Early April
All-Road all sizes: Early April
eeWings + Stages: Currently unavailable. Check back for updates

*Estimated Ship Times

eeBRAKES

Regular Mount: Early April

Direct Mount: Early April

*Estimated Ship Times

eeBrake Black Lifestyle Photo on Bike with Man Balancing
110 Series on Pisgah Project Bike

HEADSETS

Hellbender 70: All sizes shipping in March

110, Forty, ViscoSet + SlamSet: Select sizes available now.     Contact us HERE for any specific product inquiries

*Estimated Ship Times

THANK YOU

FOR YOUR PATIENCE

Estimates shipping times can change as we do our best to fulfill orders.  

For any specific questions about product availability or an order you placed, contact us HERE

PRODUCT AVAILABILITY*
Helm MKII 29 Forks
SOLD OUT
Helm MKII 27.5 Forks
Estimated to ship in March
DBAir IL Shocks
200mm & 210mm sizes ship early May; Other sizes est. ship time 5-7 business days after order
DBCoil IL Shocks
Estimated ship time of 5-7 business days after your order
DB Kistuma Air Trunnion Mount Shocks
Estimated ship time of 5-7 business days after your order
DB Kistuma Air Standard Mount Shocks
Estimated to ship middle to late March
eeWings Mountain
170mm & 175mm ship early April; 165mm ship mid February
eeWings All-Road
170mm & 175mm ship early April; 172.5 ship late April
eeWings + Stages
SOLD OUT
Thudbuster ST Seatpost
27.2mm & 31.6mm ship in June; 30.9mm ship in April
Thudbuster LT Seatpost
27.2mm ship in April; 30.9mm ship in June; 31.6mm ship in May
eeSilk Seatpost
SOLD OUT

*Product availability and shipping estimates can change frequently. For more detailed information on when a product will be ready to ship, or a webstore order status update, contact us HERE.

Looking for a specific product?