Need help with something specific?  We are here to help.  Click here.

AVAILABILITY

GOOD THINGS COME

TO THOSE WHO WAIT

While our goal is always to get you your products as quickly as possible, the ongoing pandemic and unprecedented demand for cycling components is causing long lead times across the industry and Cane Creek is no exception. We have put this page together to provide you a quick reference into our expected timelines for backordered products to ship. 

Please understand that things are constantly changing and, while we will do everything we can to keep this page up to date, all timelines listed below are estimates and are subject to change.

ORDER FAQs

BACKORDERED

What does it mean when I see an item is backordered or available on backorder?

This means we do not currently have that item ready to ship out, but you can still order it to solidify your place in line. For a detailed shipping estimate on that particular item, contact us HERE.

ORDER STATUS

Where do I go to find out the status of my order I’ve already placed?

Feel free to email us HERE or call us at 828-641-9560.

ORDER COMPLETED

Why does my order say Completed but I haven’t received a tracking number?

When your order status changes from “processing” to “completed” it does not mean your order is ready to ship. It means that we have started the assembly process, or we’re packing the items to get ready to ship.

Click HERE for more information.

ORDERING FROM CANADA

Why do you only ship to Canada with UPS Ground, and will I have to pay taxes and duties?

Due to significant USPS delays, orders that are shipping to Canada will be shipped via UPS Ground / Standard. Cane Creek is not responsible for any taxes and duties you may incur when the order crosses the border.

Feel free to use our dealer locator located in the main menu above to find any Cane Creek dealers or distributors that could help you source our product locally.

ORDERING FROM OUTSIDE THE U.S. AND CANADA

Can I order from your website if I am located outside of the U.S. and Canada?

Our website is currently not set up to accept any webstore orders outside of the United States and Canada.  Here is a link to our Authorized Cane Creek International Distributors which may help you source any of our products

FORKS

Helm MKII 29: June 2022

Helm MKII 27.5: January 2022

HELM DJ: November 2021

*Estimated Ship Times

Man hitting berm with Cane Creek Jersey and HELM MKII Fork
Kitsuma Shock

SHOCKS

DBAir IL: February 2022
DBCoil IL: January 2022
DB Kitsuma Air: May 2022
DB Kitsuma Coil: February 2022

*Estimated Ship Times

SEATPOSTS

Thudbuster ST 27.2: December 2022
Thudbuster ST 30.9: March 2022
Thudbuster ST 31.6: November 2021

Thudbuster LT 27.2: January 2022
Thudbuster LT 30.9: October 2021
Thudbuster LT 31.6: November 2021

eeSilk 27.2: Early December 2021
eeSilk 31.6: Early April 2022

eeSilk Carbon 27.2: Early March 2022
eeSilk Carbon 31.6: Early January 2022

*Estimated Ship Times

Thudbuster ST seatpost installed on a bike
eeWings and DB Kitsuma on a Reeb Bike

CRANKS

MTB 165mm: April 2022
MTB 170mm: March 2022
MTB 175mm: February 2022
All-Road 170mm: May 2022
All-Road 172.5mm: February 2022
All-Road 175mm: April 2022

*Estimated Ship Times

eeBRAKES

Regular Mount: December 2021

Direct Mount: December 2021

*Estimated Ship Times

eeBrake Black Lifestyle Photo on Bike with Man Balancing
110 Series on Pisgah Project Bike

HEADSETS

110, Hellbender 70, Forty, ViscoSet + SlamSet: Select sizes available now.   Contact us HERE for any specific product inquiries

THANK YOU

FOR YOUR PATIENCE

Estimates shipping times can change as we do our best to fulfill orders.  

For any specific questions about product availability or an order you placed, contact us HERE

PRODUCT AVAILABILITY*
Helm MKII 29 Forks
SOLD OUT
Helm MKII 27.5 Forks
Estimated to ship in March
DBAir IL Shocks
200mm & 210mm sizes ship early May; Other sizes est. ship time 5-7 business days after order
DBCoil IL Shocks
Estimated ship time of 5-7 business days after your order
DB Kistuma Air Trunnion Mount Shocks
Estimated ship time of 5-7 business days after your order
DB Kistuma Air Standard Mount Shocks
Estimated to ship middle to late March
eeWings Mountain
170mm & 175mm ship early April; 165mm ship mid February
eeWings All-Road
170mm & 175mm ship early April; 172.5 ship late April
eeWings + Stages
SOLD OUT
Thudbuster ST Seatpost
27.2mm & 31.6mm ship in June; 30.9mm ship in April
Thudbuster LT Seatpost
27.2mm ship in April; 30.9mm ship in June; 31.6mm ship in May
eeSilk Seatpost
SOLD OUT

*Product availability and shipping estimates can change frequently. For more detailed information on when a product will be ready to ship, or a webstore order status update, contact us HERE.

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